Anti-Spam Policy
Last Updated: January 11, 2025
Our Commitment
LinkController is firmly opposed to unsolicited commercial email (spam). We hate spam as much as you do, and we are committed to keeping our email communications relevant, valuable, and compliant with all applicable laws.
Compliance with CAN-SPAM Act
We fully comply with the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act) and all other applicable email marketing laws, including:
- General Data Protection Regulation (GDPR) for EU residents
- Canadian Anti-Spam Legislation (CASL)
- Australia's Spam Act 2003
- Other international anti-spam regulations
What We Do
We ONLY send emails to people who have:
- Explicitly opted in to receive emails from us
- Created an account on LinkController
- Purchased a product or service from us
- Contacted us and provided their email address
Our emails will always:
- Clearly identify LinkController as the sender
- Provide our physical mailing address
- Include a clear and conspicuous unsubscribe link
- Honor unsubscribe requests within 10 business days
- Have accurate subject lines that reflect the email content
What We DON'T Do
We will NEVER:
- Purchase or rent email lists
- Send emails to people who haven't opted in
- Use deceptive subject lines or sender information
- Continue emailing after you unsubscribe
- Make it difficult to unsubscribe
- Share your email address without permission
Types of Emails We Send
1. Transactional Emails (Cannot Unsubscribe)
These are essential emails related to your account and use of our service:
- Account creation and welcome emails
- Password reset requests
- Purchase confirmations and receipts
- Subscription renewal notices
- Important service updates and security alerts
- Support ticket responses
2. Marketing Emails (Can Unsubscribe)
These are promotional emails you can opt out of at any time:
- New feature announcements
- Special offers and promotions
- Tips and best practices
- Product updates and news
How to Unsubscribe
You can opt out of marketing emails at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email
- Logging into your account and updating your email preferences
- Contacting us at help@prosupportdesk.com
We will process your unsubscribe request within 10 business days. Please note that even if you unsubscribe from marketing emails, you will still receive transactional emails related to your account and service usage.
User Responsibilities
If you use LinkController's services:
- You must comply with all applicable anti-spam laws
- You are responsible for obtaining proper consent before sending emails
- You must provide clear unsubscribe mechanisms in your own emails
- You may not use our service to send spam or unsolicited emails
Violation of anti-spam laws may result in account suspension or termination.
Report Spam
If you believe you have received spam from LinkController or someone claiming to represent us:
- Forward the email to help@prosupportdesk.com
- Include full email headers if possible
- Describe how you believe you received the email
We will investigate all reports and take appropriate action.
Contact Us
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